Shipping Policy

Last Updated: August 4th, 2025

Thank you for shopping with Moonlit Cabin Candles. We are committed to providing our customers with reliable and timely shipping. Please review our shipping policy below for important information about processing times, delivery methods, and more.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During periods of high volume (such as holidays or new product launches), order processing may take up to 5 business days.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer standard and expedited shipping options through trusted carriers such as USPS, UPS, or FedEx. Delivery times are estimated as follows:

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days

Please note that shipping times may vary depending on your location and the carrier’s performance. Moonlit Cabin Candles is not responsible for delays due to weather, postal service disruptions, or other factors beyond our control.

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email that includes your tracking number. Please allow 24–48 hours for tracking information to update.

4. Domestic Shipping Only

At this time, we only ship within the United States. We do not offer international shipping.

5. Incorrect Shipping Information

Please ensure that your shipping address is correct before placing your order. Moonlit Cabin Candles is not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, the customer will be responsible for the cost of re-shipping the order.

6. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at sales@moonlitcabincandles.com within 7 days of the expected delivery date. We will work with the shipping carrier to locate your package or provide a replacement if necessary.

For damaged items, please include photographs of the packaging and the damaged product to expedite the claims process.

7. Order Cancellations

Orders can only be canceled or modified within 12 hours of being placed. Once an order has been processed and shipped, it cannot be canceled.

8. Questions

If you have any questions about your order or this shipping policy, please contact us at:

Moonlit Cabin Candles
Email: sales@moonlitcabincandles.com
Website: https://www.moonlitcabincandles.com